Surrey's Dedicated System & OS Repair Lab

System & OS Repair
in Surrey, BC — Same-Day Service, No Fix No Fee.

Windows not loading. macOS corrupt. Boot loop. Virus removal. Software failure. Whatever happened — RecoveryMaster is a certified system and OS repair lab at 14935 100th Ave, Surrey, BC. Windows and macOS reinstallation, boot failure, driver issues, virus removal — all handled in-house. Free diagnostic. Written quote before any work. No fix, no fee on every case.

Free Pickup Across Surrey

Free Diagnostic — Always

No Fix, No Fee

Same-Day Service Available

Windows & macOS Covered

Direct Technician Contact

Get My Free Assessment 📞 Call 604-767-1701

Surrey Lab · Repair Record

23K+Devices Serviced

98%Success Rate

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Board-level micro-soldering capability

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Windows & macOS repaired in-house

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Free pickup & return across Surrey

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14935 100th Ave, Surrey · 604-767-1701

The Real Question

Can my computer be fixed without losing my files?

Yes — most computers that won't boot have a software problem, not a dead machine. A failed Windows update, damaged boot files, a bad driver or malware can stop Windows or macOS from loading while your files sit untouched on the drive.

Where people lose files is reinstalling first. We check the drive and hardware, copy your files off, and only then repair or reinstall Windows or macOS.

Surrey small businesses and home users bring us the same problems every week: a Windows update that never finished, a laptop stuck on "Preparing Automatic Repair", or pop-ups that won't go away.

If the free diagnostic finds the drive itself is failing, your files go to our data recovery lab in Surrey first — before any OS work.

Quick Answer

Windows won't boot, macOS won't start, viruses and blue screens are diagnosed free. Your files are backed up before any reinstall. No fix, no fee.

Get Free Diagnostic →

Identify Your Problem

What is your computer doing right now?

Match your symptom below before you reach for "Reset this PC".

Medium–High 🔁

Windows Won't Boot or Startup Repair Loop

Stuck on "Preparing Automatic Repair", spinning dots, or "Your PC did not start correctly". Usually corrupted boot files or a failed update.

Don't choose "Reset this PC". It can erase your files.

Get help with this →

Common Issue 🟦

Blue Screen Errors (BSOD) and Crashes

Random restarts and blue screens point to a bad driver, a corrupted system file — or failing RAM or storage.

Free diagnostic tests hardware and software.

Get help with this →

Medium–High 🍎

Mac Won't Start or macOS Is Corrupted

Stuck on the Apple logo, a flashing question-mark folder, or a progress bar that never finishes after an update.

Don't erase the disk in macOS Recovery.

Get help with this →

Common Issue 🦠

Virus, Malware or Pop-Ups

Browser hijacked, fake security warnings, unknown programs, or a computer that suddenly runs hot and slow.

Stop entering passwords on it until it's cleaned.

Get help with this →

High Severity 🔒

Ransomware — Files Encrypted

Files renamed with a strange extension and a ransom note on the desktop. Recovering the files comes before cleaning the system.

Disconnect from the network. Don't wipe the drive.

Ransomware data recovery →

Lower Severity 🐢

Very Slow or Freezing

Takes minutes to start, freezes when opening files, or the disk sits at 100%. Sometimes software — sometimes an early sign of a failing drive.

Back up now, then get the drive tested.

Get help with this →

The Repair Process

How our Surrey system & OS repair works — files first.

Walk in at our Surrey lab or book free pickup. Free diagnostic, files backed up first, no fix no fee.

Free Diagnostic — Always

We check the operating system, the drive's health and the hardware, so a software fix isn't applied to a failing drive.

Written Quote Before Any Work

You get the cause, the fix and the timeline in writing. Nothing starts without your approval.

Your Files Backed Up First

Documents, photos and email are copied off before any repair or reinstall touches the system.

Repair, Update & Return

Startup repaired or OS reinstalled, drivers and updates installed, files restored, and the computer tested before it goes back.

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If we can't fix it, you pay nothing. Not a diagnostic fee. Not a call-out charge. Zero.

Turnaround

System & OS repair turnaround times.

Startup repairs and virus removals are usually same day. Reinstalls with a full backup take a day or two. The quote confirms it.

Same Day

Startup Repair & Virus Removal

Most common repairs

Boot repair, failed update rollback, and virus and malware removal.

1–2 Days

OS Reinstall

Standard turnaround

Windows or macOS reinstall with files backed up, restored and drivers installed.

2–5 Days

Hardware-Related Faults

Parts or board-level work

When the cause is a failing drive, RAM or board — replacement or repair, then OS setup.

Priority

Express Service

Priority surcharge applies

Jump the queue with a dedicated technician for urgent cases.

No work begins and no timeline is committed until you have reviewed and approved the written quote.

Why Surrey Chooses Us

Why Surrey chooses RecoveryMaster for computer & OS repair.

Our lab is right here in Surrey at 14935 100th Ave — walk in from Guildford, Fleetwood or Whalley in minutes, or book free pickup anywhere in Surrey.

Files Backed Up Before Any Reinstall

Data safety comes first. We never wipe or reinstall without your files copied off and your approval.

Windows and macOS Under One Roof

Windows 10 and 11 laptops and desktops, and MacBooks running macOS — boot repair, reinstalls, drivers and updates.

Hardware Checked, Not Guessed

Drive health and hardware are tested first. If the problem is physical, board-level repair is done in-house.

A Data Recovery Lab on Site

If the drive is failing, the same building has a dedicated data recovery lab — your files don't get shipped anywhere.

Free Diagnostic, No Fix No Fee

You know the cause and the price before any work starts. If we can't fix it, you pay nothing.

Walk-In, Free Pickup, Direct Contact

Walk in Monday to Saturday, or book free pickup across Surrey. You talk to the technician working on your computer.

Your Privacy

Your computer stays with one technician — and your files stay private.

Backups are made to verify your files are safe, not to read them. Every computer is logged and handled by one technician.

Logged With a Case Number on Arrival

One Technician Per Computer

Files Never Browsed

No Wipe or Reinstall Without Your Consent

Repairs Covered

System & OS repair services — done in-house.

Every service below is handled at the lab by the technician who diagnosed your computer.

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Windows Startup Repair

Boot loops, automatic repair loops, failed updates and "no bootable device" errors.

Our fix: Boot records and system files repaired, failed updates rolled back.

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Virus & Malware Removal

Adware, browser hijackers, fake antivirus, trojans and unwanted startup programs.

Our fix: Infection removed, startup cleaned, security updates installed.

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Windows Reinstall

When the system is too damaged to repair — Windows 10 and 11.

Our fix: Files backed up, clean install, drivers and updates, files restored.

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macOS Repair & Reinstall

Mac stuck on the Apple logo, failed macOS updates, or a corrupted startup disk.

Our fix: Startup disk repaired or macOS reinstalled with your data kept.

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Driver & Software Problems

No Wi-Fi, no sound, display glitches or crashes after an update.

Our fix: Correct drivers installed, conflicting software removed.

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Failing Drive Behind the Problem

Slow, freezing or won't boot because the hard drive or SSD is failing.

Our fix: Files recovered, drive replaced, OS set up fresh. Hard drive recovery →

Computers Covered

Windows PCs, laptops and Macs we repair in Surrey.

Laptops, desktops and MacBooks — home, student and small-office machines.

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Windows Laptops

Dell · HP · Lenovo · ASUS · Acer · gaming laptops

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Desktops & Gaming PCs

Home and office desktops · custom gaming PCs · PC repair

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MacBooks

MacBook Air · MacBook Pro · macOS repair · MacBook repair

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Operating Systems

Windows 11 · Windows 10 · macOS

Computer repairs we complete in Surrey

Virus Removal Malware Removal Windows Startup Repair Windows Reinstall macOS Reinstall Blue Screen Fix Driver Repair

Honest Advice

Don't do these when your computer won't start.

Each of these can turn a software fix into lost files.

"Reset This PC" or Erase Disk

Reset and erase options are built to wipe. If your files aren't backed up, they go with it.

Downloading "PC Cleaner" Tools

Many free cleaners and pop-up "antivirus" offers are the malware. They add infections instead of removing them.

Repeated Hard Power-Offs

Holding the power button during an update or boot loop can corrupt more system files each time.

Running CHKDSK on a Failing Drive

Disk repair tools write to the drive. On a failing drive they can damage the data you're trying to save.

Wiping a Ransomware-Hit Drive

Wiping removes the chance of getting files back. Disconnect it and have it assessed first.

Walk-In & Pickup

Computer repair near you — walk in or free pickup across Surrey.

Searching for computer repair or virus removal near me? Our lab is right here in Surrey at 14935 100th Ave — walk in from Guildford, Fleetwood or Whalley in minutes, or book free pickup anywhere in Surrey.

Book or Walk In

Call 604-767-1701, book online, or walk in Monday to Saturday — no appointment needed.

Free Pickup

Free pickup from Guildford, Fleetwood, Newton, Cloverdale, Whalley, South Surrey and the rest of Surrey.

Diagnose & Quote

Free diagnostic and written quote. Nothing starts until you approve.

Fixed & Returned

Computer tested and returned with your files in place — most startup repairs the same day.

No fix, no fee on every computer repair — if we can't fix it, you pay nothing.

Common Questions

System & OS Repair Surrey — frequently asked questions.

Straight answers about virus removal, startup repair and reinstalls.

Yes. We remove viruses, malware, adware and browser hijackers from Windows PCs and Macs, clean up startup programs and install security updates. Most virus removals are finished the same day.

In most cases, yes. A boot failure is usually corrupted boot files or a failed update, and your files are still on the drive. We back them up first, then repair startup or reinstall Windows, and restore your files.

Yes. Your documents, photos and email are copied off before any reinstall and put back afterwards, along with drivers and updates. Nothing is wiped without your approval.

It depends on what's wrong — a startup repair is simpler than a full reinstall with data backup. The diagnostic is free and you get a written quote before any work. If we can't fix it, you pay nothing.

Most startup repairs and virus removals are same day. A Windows or macOS reinstall with file backup takes 1–2 days. If a failing drive or other hardware is the cause, 2–5 days. Priority service is available.

Then your files come first. The drive goes to our data recovery lab for imaging before any OS work, then a new drive is fitted and the system set up fresh.

At 14935 100th Ave, Surrey, BC V3R 1J6. Walk in Monday to Saturday with no appointment, or call 604-767-1701 to book free pickup from anywhere in Surrey — Guildford, Fleetwood, Newton, Cloverdale, Whalley or South Surrey.

System & OS Repair
in Surrey, BC — Same-Day Service, No Fix No Fee.

Can my computer be fixed without losing my files?

What is your computer doing right now?

Windows Won't Boot or Startup Repair Loop

Blue Screen Errors (BSOD) and Crashes

Mac Won't Start or macOS Is Corrupted

Virus, Malware or Pop-Ups

Ransomware — Files Encrypted

Very Slow or Freezing

How our Surrey system & OS repair works — files first.

System & OS repair turnaround times.

Why Surrey chooses RecoveryMaster for computer & OS repair.

Trusted by Surrey and Greater Vancouver customers.

Your computer stays with one technician — and your files stay private.

System & OS repair services — done in-house.

Windows PCs, laptops and Macs we repair in Surrey.

Computer repairs we complete in Surrey

Don't do these when your computer won't start.

Computer repair near you — walk in or free pickup across Surrey.

System & OS Repair Surrey — frequently asked questions.

Insights from the lab.

Repair services across Greater Vancouver.

Your system is most likely fixable — we'll get it working again.

Tips, guides & repair insights.

System & OS Repairin Surrey, BC — Same-Day Service, No Fix No Fee.

Can my computer be fixed without losing my files?

What is your computer doing right now?

Windows Won't Boot or Startup Repair Loop

Blue Screen Errors (BSOD) and Crashes

Mac Won't Start or macOS Is Corrupted

Virus, Malware or Pop-Ups

Ransomware — Files Encrypted

Very Slow or Freezing

How our Surrey system & OS repair works — files first.

System & OS repair turnaround times.

Why Surrey chooses RecoveryMaster for computer & OS repair.

Trusted by Surrey and Greater Vancouver customers.

Your computer stays with one technician — and your files stay private.

System & OS repair services — done in-house.

Windows PCs, laptops and Macs we repair in Surrey.

Computer repairs we complete in Surrey

Don't do these when your computer won't start.

Computer repair near you — walk in or free pickup across Surrey.

System & OS Repair Surrey — frequently asked questions.

Insights from the lab.

Repair services across Greater Vancouver.

Your system is most likely fixable — we'll get it working again.

Tips, guides & repair insights.

System & OS Repair
in Surrey, BC — Same-Day Service, No Fix No Fee.