Surrey, BC · Enterprise-Grade Lab · SLA Available
Your server failed.
Your business can't wait.
Server failure, RAID collapse, NAS corruption, or a virtualisation environment that won't boot — the recovery clock starts the moment storage goes offline. We work directly with IT teams and MSPs across Metro Vancouver. Free assessment. Confidential. In-house Surrey lab.
No Data, No Fee
Free Emergency Assessment
SLA Response Available
Data Never Leaves BC
Enterprise Lab · Track Record
23K+
Devices Recovered
10+
Years Enterprise Experience
RAID 0/1/5/6/10/50/60 reconstruction — all controller brands
NDA available · All work confidential
Emergency 24-hr SLA on request
14935 100 Ave, Surrey BC · 604-767-1701
Interactive Diagnosis
Find out if your RAID
is still recoverable.
The worst thing after a RAID failure is starting a rebuild without professional assessment. Answer three quick questions to understand your situation before touching anything.
What type of failure?
Choose the option that best describes your environment.
How many drives affected?
Count every drive showing errors or marked failed by the controller.
What action has been taken?
Be honest — this determines how we approach the recovery.
Enterprise Environments
Every enterprise storage failure, recovered in-house.
Enterprise storage fails differently than consumer devices — RAID logic, hot-spares, controller firmware, and virtualisation layers all add complexity. Here's what's actually happening in each failure type.
Server Hard Drive Array
Multi-drive server arrays fail when one drive's bad sectors cascade, triggering controller errors across the set. Even after a botched rebuild attempt that overwrites parity, our specialised tools can reconstruct the original dataset from remaining drive images.
Recovery rate
86%
NAS Recovery (Synology, QNAP, WD)
NAS typically runs ext4, Btrfs, or XFS across a RAID array. Failure scenarios: power cut corruption, failed firmware update, accidental volume deletion, drive failure beyond tolerance. We rebuild the volume from raw drive images without needing the NAS enclosure.
Recovery rate
88%
SAN / Fibre Channel Storage
Enterprise SAN arrays (Dell EMC, NetApp, HPE) store data across dozens of spindles with proprietary volume managers. Controller failure, LUN misconfiguration, snapshot corruption — we extract raw LUN data, reconstruct the volume manager, and recover the filesystem.
Recovery rate
79%
RAID Rebuild Gone Wrong
The most common enterprise emergency: a second drive fails mid-rebuild, or someone replaced the wrong drive. We work from bit-level images taken from each drive independently — never touching originals — to reconstruct what existed before the rebuild attempt.
Recovery rate
82%
Virtual Machine (VMware, Hyper-V)
Corrupted VMDK, VHD, or VHDX files — or a datastore that won't mount — can take down every VM on the host. We extract the virtual disk file directly from the datastore, repair the container format, and mount the recovered filesystem. All guest OS data recoverable.
Recovery rate
84%
Database (SQL, Oracle, Exchange)
Corrupted MDF/LDF files (SQL Server), Oracle tablespace failure, or a dismounted Exchange database can halt an entire organisation. We perform page-level database repair and extract table data even when the database engine refuses to mount.
Recovery rate
77%
How It Works
From failed array to recovered data — every step explained.
No surprises. No hidden fees. NDA before we touch anything. You approve the quote before any work begins.
1
Emergency Assessment
Drop off or ship your drives to our Surrey lab. We run a full diagnostic within 4 business hours — same-day for operations-critical failures. Call 604-767-1701 for emergency intake.
2
NDA & Quote
A non-disclosure agreement is signed before any data is accessed — no exceptions. You then receive a fixed-price quote explaining exactly what failed and what's recoverable. Work begins only after your approval.
3
Array Reconstruction
PC-3000 RAID hardware maps each member drive independently. We rebuild the array parameters — stripe size, member order, RAID level — in a virtual environment. Your original drives are never altered.
4
Data Extraction
Files are extracted from the virtual array to clean media. You receive a complete file list to verify before we hand anything over. Nothing is delivered until you confirm the recovery is complete.
5
Secure Delivery
Recovered data delivered on USB, external drive, or via encrypted cloud link. All working copies are permanently destroyed from our systems after delivery. Your drives are returned.
Critical: Read This Now
Starting a RAID rebuild
without imaging first can destroy everything.
The most destructive action after a RAID failure is starting a rebuild on a degraded array. If a second drive is marginal — and it often is, because drives of the same age and batch fail close together — the rebuild process will overwrite parity data as it runs.
The moment parity is overwritten on a second failing drive, the array is unrecoverable. Every write during a running rebuild is permanent. We image every drive independently before any analysis. All reconstruction happens on the copies. The originals are never touched.
If your server is currently running in degraded mode:
power it off now. Every write to the array risks triggering a second drive failure. Contact us before doing anything else — 604-767-1701, 24/7.
Note: Controller failure without physical drive failure is one of the most recoverable enterprise scenarios — the drives are untouched. Do not swap controllers before calling us.
RAID Drive State Visualizer
Healthy drive
Degraded / failed
Overwritten by rebuild
Empty bay
RAID array running — 1 drive degraded
Environments We Recover
Every enterprise storage type, every vendor.
From SAS server arrays to virtualised datastores, from Synology NAS to NetApp SAN — if your business stored data on it, we recover it.
Tower Servers
Dell PowerEdge · HP ProLiant · Lenovo ThinkSystem · Supermicro
NAS Enclosures
Synology · QNAP · Western Digital · Netgear · Buffalo · Drobo
SAN Arrays
Dell EMC · NetApp · HPE 3PAR · IBM DS series · Pure Storage
Virtualisation
VMware vSphere · Hyper-V · Proxmox · XenServer · Nutanix
Database Servers
SQL Server · Oracle · PostgreSQL · MySQL · Exchange Server
RAID Controllers
Adaptec · LSI/Avago · Areca · Broadcom · software RAID (mdadm, ZFS)
Workstations
Mac Pro · HP Z-series · Dell Precision · Custom RAID workstations
Cloud & Hybrid
Azure VM disk · AWS EBS volume · On-prem–cloud hybrid storage
Dell
HPE
Synology
QNAP
NetApp
Seagate
WD
IBM
VMware
Drobo
Pure Storage
Adaptec
Why RecoveryMaster
What separates us from
every other option.
Enterprise data recovery is not the same as consumer recovery. Here's what makes our process match the stakes.
01
NDA Before Access
We sign a non-disclosure agreement before touching your drives — no exceptions. Your data, your configurations, and your business information stay confidential. Full stop.
02
PC-3000 RAID Hardware
The same diagnostic hardware used by Tier-1 labs worldwide. Not freeware utilities run on a consumer PC — professional hardware-level imaging of each member drive before reconstruction begins.
03
Virtual Rebuild — Drives Stay Pristine
We never alter your original drives. Array reconstruction happens entirely in a virtual environment using drive images. Your physical media is untouched throughout the entire process.
04
Fixed-Price Quotes
No surprise invoices. You receive a flat-rate quote before any work begins, with the failure type explained in plain language. No data recovered means $0 charged — no exceptions.
05
Emergency 24/7 Intake
Operations-critical failures don't wait for Monday morning. Call 604-767-1701 at any hour. We prioritise emergency cases above all others and have same-day diagnostic capability.
06
Surrey-Based Lab
No shipping to the US, Ontario, or abroad. Your data stays in BC and is handled exclusively by our local team at 14935 100 Ave, Surrey. Faster turnaround, direct technician access.
Critical Advice
What To Do (And Not Do)
When a Server or NAS Fails
The wrong action in the first hour after a RAID failure can turn a recoverable situation into a permanent data loss. Read this before touching anything.
Do these things
- Power off the array immediately — continued writes increase overwrite risk
- Document the exact array config: RAID level, drive order, stripe size if known
- Call RecoveryMaster before attempting any rebuild — 604-767-1701
- Keep all member drives together and in order — don't swap or rearrange them
- Note any error messages, RAID controller codes, or event log entries
Do NOT do these things
- Attempt a forced RAID rebuild — a failed rebuild can wipe parity data permanently
- Add a "hot spare" hoping it auto-rebuilds — this frequently makes recovery impossible
- Run fsck or chkdsk on an array member — these tools are designed for standalone drives only
- Ship drives without marking their slot positions (Disk 0, 1, 2…) — order is critical
- Panic-copy files to another array member — always use a clean, separate external drive
Common Questions
Enterprise data recovery —
straight answers.
No sales spin. If we can't recover it, we say so before you commit to anything.
Most NAS and server recoveries complete in 3–7 business days. Complex SAN or VM environments may take up to 10 days. Emergency same-day or next-business-day SLA is available — contact us before 10am at 604-767-1701.
Yes. We regularly work with in-house IT departments and MSPs across Metro Vancouver. We provide technical status updates, documented chain of custody, and will work within your change management process.
Yes. NDA, confidentiality agreement, and data processing agreements are all available before any work begins. All recovered data is wiped from our systems after delivery is confirmed.
No. Controller failure is one of our most recoverable enterprise scenarios. We reconstruct RAID parameters (stripe size, block order, drive sequence, parity rotation) from the raw drive data. The controller itself is not required.
Yes. We extract VMDK files from the raw LUN or datastore partition, repair the container format, and mount the virtual disk to access files, databases, and email stores inside the guest OS.
In most cases, yes. A rebuild overwrites parity data, not necessarily user data blocks. Bring all drives in immediately — the sooner we image them, the more we can reconstruct. This is the most time-sensitive enterprise scenario we handle.