Effective Date: January 1, 2026
Last Updated: January 1, 2026
RecoveryMaster (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us.
By using our website or services, you agree to the terms outlined below.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request service, or use our website, we may collect:
- Full name
- Phone number
- Email address
- Billing and service address
- Device details (brand, model, issue description)
- Payment information (processed securely via third-party providers)
Device & Technical Information
- IP address
- Browser type
- Device type
- Pages visited
- Cookies and usage data
Data on Devices Submitted for Service
When you submit a device for recovery or repair, we may temporarily access stored data strictly for diagnostic and recovery purposes.
We do not access, review, or copy personal data unless required for recovery or troubleshooting and only as necessary to perform the service.
2. How We Use Your Information
We use collected information to:
- Provide diagnostics, recovery, and repair services
- Communicate service updates and quotes
- Process payments
- Improve website functionality
- Maintain security and prevent fraud
- Comply with legal obligations
We do not sell or rent your personal information.
3. Data Security & Confidentiality
RecoveryMaster operates in a controlled, security-focused environment.
We implement:
- Secure device handling procedures
- Controlled lab access
- Confidential service protocols
- Encrypted communication where applicable
- Limited staff access to customer devices
All recovered data is handled confidentially and securely delivered to you.
4. Cookies & Tracking Technologies
Our website may use cookies to:
- Improve user experience
- Analyze traffic and performance
- Support marketing and analytics tools
You can disable cookies through your browser settings. However, some website features may not function properly without them.
5. Third-Party Services
We may use third-party providers for:
- Payment processing
- Email communication
- Website analytics
- Shipping services
These providers have their own privacy policies and are responsible for safeguarding the data they process.
6. Data Retention
We retain personal information only as long as necessary to:
- Complete your service
- Provide warranty support
- Comply with legal and accounting requirements
Recovered data copies are not permanently stored unless specifically requested by the customer.
7. Your Rights
Depending on applicable laws (including Canadian privacy laws), you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent where applicable
To exercise these rights, contact us at:
📧 hi@recoverymaster.ca
📞 604-767-1701
8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
10. Contact Information
If you have any questions about this Privacy Policy, please contact:
RecoveryMaster
14935 100th Ave
Surrey, BC V3R 1J6
Phone: 604-767-1701
Email: hi@recoverymaster.ca