Frequently Asked Questions

Data recovery is the process of extracting and recovering data from any storage device that has
lost data.

Depending on the situation, there are two main causes of data failure:

1. Logical error – like when your media or device runs smoothly but still causes error in the
file, that’s when you need to check the file type and operating system. 
2. Physical error – when a media file is damaged, you need to get it repaired in order to
restore data.

Yes, we do have data restoration faculty that stores data for up to 7 days from the date of
delivery.

No, to build your trust and let you know your issue, we offer a free initial evaluation. Our
evaluation process completes within 24 hours of submission, and after that, you’ll be contacted
with a reasonable quote from our side.

No, there is no guaranteed data recovery, yet our success rate is high.

Providing a higher level of security is our primary responsibility. So, we make sure to protect
your privacy and don’t disclose it to anyone else. Our process is carried out in a clean, secured,
and alarm monitored environment, so rest assured of it. Moreover, we have signed an NDA
agreement with our experts.

Well, it depends on the data type. Of course, for higher-level data recovery, it’ll take more time
than recovering a small storage device or mobile phone. Usually, it takes somewhere from 1-7
business days. However, exceptions might be there, and we discuss everything upfront.

If yes, feel free to contact us. Our staff is 24/7 available to help you out.